A Patient Booking App for an Australian Clinic Group

The challenge

Eleven clinics handled all booking by phone, with reception staff spending most of the morning on hold-queue triage. No-show rates were high because reminders were manual, and patients had no way to reschedule outside opening hours.

What we did

• Ran user research with both patients and reception staff before any design work began.
• Built a Flutter application for iOS and Android sharing a single codebase, with an accessible interface tested against screen readers.
• Integrated with the group's existing practice management system over a hardened API layer.
• Added automated appointment reminders via push and SMS, with one-tap rescheduling.
• Handled store submission, privacy documentation and the health data compliance review.

The outcome

61% of bookings now happen in the app. Automated reminders cut no-shows by 26%, and the app holds a 4.6 average rating across both stores.